Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Complete our health assessment questionnaire
• Contact us for consultation services
• Subscribe to our newsletter
• Communicate with us via email or phone

Personal Information

The types of personal information we may collect include:

• Name and contact information (email, phone, address)
• Health information related to joint conditions
• Dietary preferences and restrictions
• Lifestyle and activity information
• Medical history relevant to nutrition planning

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Device information

2. How We Use Your Information

We use the information we collect to:

• Provide personalized nutrition programs and consultations
• Communicate with you about our services
• Respond to your inquiries and requests
• Improve our website and services
• Send you relevant health and nutrition information
• Comply with legal obligations
• Protect our rights and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with trusted service providers who assist us in operating our website and providing services, including:

• Web hosting providers
• Email service providers
• Payment processors
• Analytics providers

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

Healthcare Professionals

With your consent, we may share relevant health information with your healthcare providers to ensure coordinated care.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks
• Unlawful processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Health information is typically retained for 7 years in accordance with healthcare record-keeping requirements.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to your personal information and request corrections to inaccurate data.

Deletion

You may request deletion of your personal information, subject to legal and legitimate business requirements.

Portability

You may request a copy of your personal information in a portable format.

Communication Preferences

You may opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Contacting us directly
• Updating your preferences in your account

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience
• Provide targeted content

You can control cookie settings through your browser preferences. For more information, see our Cookies Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notification to registered users
• Displaying a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

13. Governing Law

This Privacy Policy is governed by the laws of Alberta, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).